How Long Does It Take Norwegian Airlines to Respond to a Complaint?
The time it takes for Norwegian Airlines to respond to a complaint can vary depending on the method of communication and the complexity of the issue. Here’s a general guideline:
- Via Email or Website Form
When submitting a complaint through email or the official contact form, Norwegian Airlines typically takes 7–10 business days to respond. However, during peak travel seasons, it might take longer. - Through Social Media
Complaints made via social media platforms, such as Twitter or Facebook, often receive quicker responses, usually within 24–48 hours, as these channels are monitored frequently. - Customer Service Hotline
If you call their customer service at 📞☎ +1(866)-(596)-(5078), you can discuss your complaint directly with a representative. While this doesn’t guarantee immediate resolution, you can get faster acknowledgment and guidance. - Mail Complaints
For complaints sent by postal mail, the response time could take 2–4 weeks, depending on processing times and the nature of the issue.
To expedite the process, ensure that your complaint includes all relevant details, such as booking references, flight numbers, and supporting documents. If your matter is urgent, consider following up with a call to 📞☎ +1(866)-(596)-(5078) or using their live chat service for immediate attention.